Refund policy
Refund & Return Policy
14-Day Returns
At Freeman Gravity Sports, we want you to be confident in your purchase.
We accept return requests for unused, uninstalled physical products within 14 calendar days of delivery.
To qualify for a return, products must be in their original condition and include all original parts and accessories.
How to Request a Return
To initiate a return:
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Email service@freemangravitysports.com within 14 calendar days of delivery.
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Include your order number, the item you wish to return, and a brief reason for the return.
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Wait for our return instructions before shipping the product back.
Please do not send products back without first contacting us for return instructions.
Return Eligibility and Inspection
Returned products must be unused, uninstalled, and in their original condition, including all supplied parts and accessories.
Products that have been used, installed, damaged after delivery, or are otherwise no longer in their original condition may not qualify for a return under this policy.
All returned products are subject to inspection before refund eligibility is confirmed.
Return Shipping
When you request a return, we will explain the applicable return-shipping arrangements and any associated charges before you send your item back.
Please follow the return instructions provided to ensure your return is handled correctly.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
For eligible, approved returns, refunds will be issued to the original payment method.
Refund processing times may vary depending on your bank, credit card company, or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly at service@freemangravitysports.com.
Include your order number, a description of the issue, and relevant photographs when available.
We will review the issue and assist with the appropriate next steps.
Nothing in this policy limits your rights under applicable consumer protection laws.
Other Returns and Warranty Questions
For questions involving service bookings, gift cards, manufacturer warranties, or other situations not covered by our standard unused-product return policy, please contact us before sending anything back.
Contact Us
Freeman Gravity Sports
Email: service@freemangravitysports.com
Website: https://freemangravitysports.com
For additional information, please see our 14-Day Returns page.